Refund policy

We have a 14-day return policy for non-custom items, which means you have 14 days after receiving your item to exercise your right of withdrawal and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need proof of purchase.

To request a return or cancellation, please use our online Returns & Cancellations service through your customer account. You can also contact us at team@vanveer.com if you have any questions about your return.

Return shipping costs are the responsibility of the customer. Please note that returns must meet the eligibility requirements above.

Exceptions / non-returnable items

Custom orders (designed by you and crafted by us) are made according to your specifications and are therefore excluded from the right of withdrawal. This means they cannot be returned simply because you have changed your mind.

This does not affect your statutory rights if there is a problem with your order. Please get in touch if you have any questions or concerns about your custom item, so that we can evaluate the issue together and make it right.

Unfortunately, we cannot accept returns on gift cards and gift boxes.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method. For returns made under the EU right of withdrawal, refunds will be processed in accordance with the applicable statutory time limits.

Please remember that it can take some time for your bank or credit card company to process and post the refund.