Answers to your Questions

We deliver worldwide! Van Veer will send your order after your payment is received. You will be notified when we ship your order.

iDEAL

With iDEAL you can pay using your own bank (Netherlands). It’s the easiest and quickest way to get your Van Veer.

Bancontact/Mistercash

The Mister Cash (Bancontact) debit card is a popular payment method in Belgium and the most commonly used card in that country.

Paypal and Credit Cards

With PayPal you can pay using your Credit Card even if you don’t have a PayPal account.

Direct Bank Transfer

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order wont be shipped until the funds have cleared in our account.

ING Direct
Account: Vera Merx
IBAN: ES73 1465 0100 9818 0048 2982
BIC: INGDESMM

All Van Veer products have a 6 months guarantee. If you find a production error Van Veer will fix this for free. It’s normal that leather slightly changes color over time due to sunlight and rain, Van Veer can not change this.

If your Van Veer is damaged it’s possible to send it back so it can be fixed again. Please note that these shipping charges are non-refundable. If you send an email with pictures Van Veer can give you an estimate of the costs.

Van Veer works with high quality leather and other materials. It’s the skin from living animals that has aged and grown over time. It will have stretch marks, scars and pores. These are no production errors but show authenticity of your Van Veer.

It’s normal that leather slightly changes color over time due to sunlight and rain. If your Van Veer gets wet: Dry it slowly. Speed drying leather changes its chemical structure, and you end up with stiff crinkle cut chaos. Drying in room temperature with gentle air works better than using your hair-dryer. And remember to keep it in the shape you want it to end up!

Dried out raindrops and light spots can be removed by gently rubbing the leather back and forth.Never use chemicals like terpentine, gasoline or aceton to remove spots. After treatment, spray your Van Veer with a water resistant leather spray.

You can return your Van Veer within 7 days after you received your order. All return orders must not be used and can not be damaged. Van Veer doesn’t allow return orders which are used or damaged. When your return order is received Van Veer refunds using a wire transfer into your bank account. Please note that shipping charges are non-refundable.

Other question? Contact us